European Alternatives to Zendesk
Customer service software. Below are 9 alternatives from companies headquartered in France, Germany, Slovakia, the Czech Republic, Denmark, the Netherlands and Sweden. 6 of them keep data in the EU only, and 5 have a free plan.
Headquartered in Europe
Every company listed here has its headquarters in the EU, EEA, UK or Switzerland, not just a data centre there.
Data location you can check
The pricing table shows whether each one keeps data in the EU only, offers an EU region, or does not say.
Outside the US CLOUD Act
US providers can be ordered to hand over data held in their European data centres. A European company with no US parent or US operations is outside that reach.
Compare Zendesk Alternatives
| Company | Headquarters | Data Residency | Founded | Pricing | Open Source | Employees | Funding | Replaces | Website |
|---|---|---|---|---|---|---|---|---|---|
| Nantes, France | 🇪🇺 EU Only | 2015 | Free tier, from €25/mo | ❌ No | ~50 | Bootstrapped, profitable | Intercom, Zendesk | Visit | |
| Cologne, Germany | 🇪🇺 EU Only | 2011 | Free tier, from €90/mo | ❌ No | ~50 | Bootstrapped | Intercom, Zendesk | Visit | |
| Bratislava, Slovakia | — | — | From $15/agent/month | ❌ No | N/A | Bootstrapped, operating since 2004 | Zendesk, Intercom, Freshdesk | Visit | |
| Prague, Czech Republic | 🇪🇺 EU Available | — | Free tier plus paid plans | ❌ No | N/A | N/A | Intercom, Zendesk, Drift, Tawk.to | Visit | |
| Copenhagen, Denmark | 🇪🇺 EU Available | 2015 | Custom / quote-based | ❌ No | ~200 | Private growth company | Zendesk, Intercom, Freshdesk | Visit |
Zendesk Alternatives: Pricing and Hosting Compared
Starting prices are the lowest paid plan each vendor publishes. Check the vendor's pricing page before you buy, as plans change.
| Alternative | Country | Free plan | Paid plans | Open source | Data residency |
|---|---|---|---|---|---|
| Crisp | France | Yes | From €25/mo per workspace | No | EU only |
| Userlike | Germany | Yes | From €90/mo | No | EU only |
| LiveAgent | Slovakia | No | From $15/agent/mo | No | Not stated |
| Asyntai | Czech Republic | Yes | Not published | No | EU region available |
| Dixa | Denmark | No | Custom quote | No | EU region available |
| Smartsupp | Czech Republic | Yes | Not published | No | EU only |
| Trengo | Netherlands | No | Not published | No | EU only |
| Zammad | Germany | Yes | From €5/agent/mo | Yes | EU only |
| Supportifier | Sweden | No | From SEK 79,000/year | No | EU only |
9 European Alternatives
Crisp
French customer messaging platform. Live chat, chatbot, knowledge base.
German live chat and messaging. Omnichannel support for websites and messengers.
Slovak help desk combining ticketing, live chat and a built-in call centre for support teams that want broad channel coverage at a per-agent price.
Czech AI chatbot that answers visitor questions, captures leads, and handles support around the clock in 36 languages.
Danish customer service platform for unified agent workspaces, voice, chat, messaging, and AI-assisted support.
Czech live chat and support platform combining conversational support, chatbots, and shopper-focused engagement tools.
Dutch omnichannel customer engagement platform built around shared inboxes, WhatsApp workflows, and support automation.
German open source helpdesk. Web-based, modern, feature-rich.
Swedish customer service ticketing system with AI agents that answer from a knowledge base built from your documents, website and past tickets.
What to Check Before Switching from Zendesk
Where your data will be stored
6 of the 9 alternatives here say they keep data in the EU only. Asyntai and Dixa offer an EU region alongside others, so choose it explicitly when you set up the account. LiveAgent does not state where data is stored. Ask before you move anything sensitive.
How you can try it
Crisp, Userlike, Asyntai, Smartsupp and Zammad have a free plan, so you can run a real test before cancelling Zendesk. Dixa sells on custom quotes only, which usually means a sales call before you can try it.
Open source
Zammad releases its software or models under an open licence, which makes it easier to self-host, inspect what runs, and move again later.
Security certifications
Certifications we have confirmed on the vendor’s own site: Userlike (ISO 27001). If your procurement requires one, check the others directly.
What you need to bring from Zendesk
List the data, templates and integrations you rely on in Zendesk, then confirm each one can be exported and that the alternative can import it or offers an API to rebuild it.
Frequently Asked Questions
- What are the European alternatives to Zendesk?
- We list 9 companies headquartered in Europe that replace Zendesk: Crisp (France), Userlike (Germany), LiveAgent (Slovakia), Asyntai (Czech Republic), Dixa (Denmark), Smartsupp (Czech Republic), Trengo (Netherlands), Zammad (Germany) and Supportifier (Sweden).
- Is there a free European alternative to Zendesk?
- Crisp, Userlike, Asyntai, Smartsupp and Zammad have a free plan. Free plans usually come with limits on usage or features, so check them against how you use Zendesk today.
- Which Zendesk alternatives keep data in the EU?
- Crisp, Userlike, Smartsupp, Trengo, Zammad and Supportifier keep data in the EU only. Asyntai and Dixa let you choose an EU region.
- Is there an open-source European alternative to Zendesk?
- Yes: Zammad.