Zammad
European Customer Support Software
Zammad is a European alternative to
German open source helpdesk. Web-based, modern, feature-rich.
Zammad is a European alternative to Zendesk, Freshdesk. Pricing: Free self-hosted, from €5/agent/mo.
Zammad is headquartered in Germany, so it is bound by the GDPR. It stores customer data in Europe.
European headquarters
Headquartered in Berlin, Germany, as stated in its own legal pages.
Data residency: EU only
Customer data is hosted in Europe.
Bound by the GDPR
Its headquarters puts it under the GDPR, not under US law.
Open source
The source code is public, so you can inspect it.
We haven't reviewed Zammad's certifications yet. This says nothing about whether Zammad holds any — only that we have not checked.
Self-hosted
Open source, unlimited agents
Hosted Starter
Basic features
Hosted Professional
Full features, SLA, custom fields
Hosted Plus
Advanced features, priority support
Visit Zammad for the latest pricing details.
Ready to try Zammad?
Free self-hosted, from €5/agent/mo. Check the current plans and terms on Zammad's own website.
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