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Customer Support

European help desk, live chat, and customer service platforms.

9 companies in this category

Asyntai logo
Asyntai
🇪🇺 EU Available

Czech AI chatbot that answers visitor questions, captures leads, and handles support around the clock in 36 languages.

📍 Prague, Czech Republic💰 Free tier plus paid plans

Specifications

Employees
N/A
Funding
N/A
Replaces
Intercom, Zendesk, Drift, Tawk.to
Crisp logo
Crisp
🇪🇺 EU Only

French customer messaging platform. Live chat, chatbot, knowledge base.

📍 Nantes, France📅 Founded 2015💰 Free tier, from €25/mo

Specifications

Employees
~50
Funding
Bootstrapped, profitable
Replaces
Intercom, Zendesk
Dixa logo
Dixa
🇪🇺 EU Available

Danish customer service platform for unified agent workspaces, voice, chat, messaging, and AI-assisted support.

📍 Copenhagen, Denmark📅 Founded 2015💰 Custom / quote-based

Specifications

Employees
~200
Funding
Private growth company
Replaces
Zendesk, Intercom, Freshdesk
DRUID AI logo
DRUID AI
🇪🇺 EU Available

DRUID AI is a Romanian conversational AI platform founded in 2018 in Bucharest, building enterprise-grade AI virtual assistants and chatbots. The platform enables businesses to automate customer service, IT helpdesk, HR processes, and internal workflows through intelligent conversational interfaces. DRUID's no-code/low-code builder lets business users create and deploy AI assistants without developer involvement. The platform supports 45+ languages and integrates with major enterprise systems. DRUID differentiates with its connector library of 500+ pre-built integrations and its focus on the European enterprise market with GDPR-compliant data processing.

📍 Bucharest, Romania💰 Custom

Specifications

Employees
~100
Funding
Raised $30M+
Replaces
Intercom
Gorgias logo
Gorgias
🇪🇺 EU Available

French helpdesk for e-commerce. Deep Shopify integration.

📍 Paris, France📅 Founded 2015💰 From $10/mo

Specifications

Employees
~300
Funding
Raised $50M+, Series C
Replaces
Zendesk
Smartsupp logo
Smartsupp
🇪🇺 EU Only

Czech live chat and support platform combining conversational support, chatbots, and shopper-focused engagement tools.

📍 Brno, Czech Republic📅 Founded 2013💰 Free tier, paid plans available

Specifications

Employees
~100
Funding
Private software company
Replaces
Intercom, Zendesk, Tidio
Trengo logo
Trengo
🇪🇺 EU Only

Dutch omnichannel customer engagement platform built around shared inboxes, WhatsApp workflows, and support automation.

📍 Utrecht, Netherlands📅 Founded 2017💰 From team plans

Specifications

Employees
~300
Funding
Private growth company
Replaces
Intercom, Zendesk
Userlike logo
Userlike
🇪🇺 EU Only

German live chat and messaging. Omnichannel support for websites and messengers.

📍 Cologne, Germany📅 Founded 2011💰 Free tier, from €90/mo

Specifications

Employees
~50
Funding
Bootstrapped
Replaces
Intercom, Zendesk
Zammad logo
Zammad
Open Source🇪🇺 EU Only

German open source helpdesk. Web-based, modern, feature-rich.

📍 Berlin, Germany📅 Founded 2016💰 Free self-hosted, from €5/agent/mo

Specifications

Employees
~30
Funding
Bootstrapped
Replaces
Zendesk, Freshdesk
Customer Support - European SaaS Companies | European SaaS