European Alternatives to Freshdesk
Freshworks’ helpdesk and ticketing platform for customer service teams. Below are 4 alternatives from companies headquartered in Slovakia, Denmark, Germany and Sweden. 2 of them keep data in the EU only, and 1 has a free plan.
Headquartered in Europe
Every company listed here has its headquarters in the EU, EEA, UK or Switzerland, not just a data centre there.
Data location you can check
The pricing table shows whether each one keeps data in the EU only, offers an EU region, or does not say.
Outside the US CLOUD Act
US providers can be ordered to hand over data held in their European data centres. A European company with no US parent or US operations is outside that reach.
Compare Freshdesk Alternatives
| Company | Headquarters | Data Residency | Founded | Pricing | Open Source | Employees | Funding | Replaces | Website |
|---|---|---|---|---|---|---|---|---|---|
| Bratislava, Slovakia | — | — | From $15/agent/month | ❌ No | N/A | Bootstrapped, operating since 2004 | Zendesk, Intercom, Freshdesk | Visit | |
| Copenhagen, Denmark | 🇪🇺 EU Available | 2015 | Custom / quote-based | ❌ No | ~200 | Private growth company | Zendesk, Intercom, Freshdesk | Visit | |
Zammad Open Source | Berlin, Germany | 🇪🇺 EU Only | 2016 | Free self-hosted, from €5/agent/mo | ✅ Yes | ~30 | Bootstrapped | Zendesk, Freshdesk | Visit |
| Stockholm, Sweden | 🇪🇺 EU Only | 2026 | From SEK 79,000 a year, quoted per customer | ❌ No | 1–10 | Bootstrapped | Zendesk, Freshdesk, Intercom | Visit |
Freshdesk Alternatives: Pricing and Hosting Compared
Starting prices are the lowest paid plan each vendor publishes. Check the vendor's pricing page before you buy, as plans change.
| Alternative | Country | Free plan | Paid plans | Open source | Data residency |
|---|---|---|---|---|---|
| LiveAgent | Slovakia | No | From $15/agent/mo | No | Not stated |
| Dixa | Denmark | No | Custom quote | No | EU region available |
| Zammad | Germany | Yes | From €5/agent/mo | Yes | EU only |
| Supportifier | Sweden | No | From SEK 79,000/year | No | EU only |
4 European Alternatives
LiveAgent
Slovak help desk combining ticketing, live chat and a built-in call centre for support teams that want broad channel coverage at a per-agent price.
Danish customer service platform for unified agent workspaces, voice, chat, messaging, and AI-assisted support.
German open source helpdesk. Web-based, modern, feature-rich.
Swedish customer service ticketing system with AI agents that answer from a knowledge base built from your documents, website and past tickets.
What to Check Before Switching from Freshdesk
Where your data will be stored
2 of the 4 alternatives here say they keep data in the EU only. Dixa offers an EU region alongside others, so choose it explicitly when you set up the account. LiveAgent does not state where data is stored. Ask before you move anything sensitive.
How you can try it
Zammad has a free plan, so you can run a real test before cancelling Freshdesk. Dixa sells on custom quotes only, which usually means a sales call before you can try it.
Open source
Zammad releases its software or models under an open licence, which makes it easier to self-host, inspect what runs, and move again later.
Security certifications
We have not confirmed a security certification for any of these alternatives yet. If your procurement requires ISO 27001 or SOC 2, ask each vendor for its documentation.
What you need to bring from Freshdesk
List the data, templates and integrations you rely on in Freshdesk, then confirm each one can be exported and that the alternative can import it or offers an API to rebuild it.
Frequently Asked Questions
- What are the European alternatives to Freshdesk?
- We list 4 companies headquartered in Europe that replace Freshdesk: LiveAgent (Slovakia), Dixa (Denmark), Zammad (Germany) and Supportifier (Sweden).
- Is there a free European alternative to Freshdesk?
- Zammad has a free plan. Free plans usually come with limits on usage or features, so check them against how you use Freshdesk today.
- Which Freshdesk alternatives keep data in the EU?
- Zammad and Supportifier keep data in the EU only. Dixa lets you choose an EU region.
- Is there an open-source European alternative to Freshdesk?
- Yes: Zammad.