Customer Support

European Alternatives to Freshdesk

Freshworks’ helpdesk and ticketing platform for customer service teams. Here are 2 GDPR-compliant European alternatives that keep your data in the EU.

Why Consider European Alternatives?

GDPR Compliance

Built for European privacy standards from day one

EU Data Residency

Your data never leaves European servers

No US CLOUD Act

Not subject to US government data requests

Local Support

European timezone customer support

Compare Freshdesk Alternatives

Company	Headquarters	Data Residency	Founded	Pricing	Open Source	Website
Dixa	Copenhagen, Denmark	🇪🇺 EU Available	2015	Custom / quote-based	❌ No	Visit
Zammad Open Source	Berlin, Germany	🇪🇺 EU Only	2016	Free self-hosted, from €5/agent/mo	✅ Yes	Visit

2 European Alternatives

Top Pick

Dixa

Copenhagen, Denmark

Founded 2015Custom / quote-based~200 employees

Danish customer service platform for unified agent workspaces, voice, chat, messaging, and AI-assisted support.

Visit Website

Zammad

Berlin, Germany

Founded 2016Free self-hosted, from €5/agent/mo~30 employees

German open source helpdesk. Web-based, modern, feature-rich.

Visit Website