GDPR Compliant CRM: 8 European Options That Respect Your Data
GDPR Compliant CRM: 8 European Options That Respect Your Data
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Your CRM holds your most sensitive business data — customer names, emails, purchase history, notes from calls. Under GDPR, you're the data controller, responsible for where that data lives and who processes it.
If you're using a US-based CRM, you're navigating Standard Contractual Clauses, transfer impact assessments, and the lingering uncertainty of Schrems II. Or you could just... use a European CRM.
Here are 8 CRM platforms that keep your data in the EU.
Why GDPR Compliance Matters for Your CRM
Before we explore options, let's be clear about what's at stake:
- Fines up to €20M or 4% of global revenue for GDPR violations
- Customer data in your CRM is personal data — names, emails, phone numbers, purchase history
- US cloud providers are legally required to comply with CLOUD Act requests
- Your customers increasingly care about where their data goes
A GDPR-compliant CRM means:
- Data processed and stored in the EU
- Proper Data Processing Agreements (DPAs)
- Easy data export and deletion for subject access requests
- Transparent subprocessor lists
1. Pipedrive 🇪🇪 — The Sales Pipeline Champion
Headquarters: Tallinn, Estonia (EU)
Data Centers: EU (Ireland, Germany)
Best for: Sales teams wanting visual pipeline management
Pipedrive was built by salespeople for salespeople. Its visual pipeline is iconic, and the Estonian company has kept things refreshingly simple.
GDPR Features
- EU data residency option
- Built-in GDPR tools (consent tracking, data portability, deletion)
- Signed DPA available
- Subprocessor list published
Key Features
- Drag-and-drop pipeline management
- Email integration and tracking
- AI sales assistant
- Activity reminders and automation
- Extensive app marketplace
Pricing
From €14/user/month (Essential plan)
→ Try Pipedrive Free for 14 Days ⭐ Our top pick
→ Read our full Pipedrive review
2. Teamleader 🇧🇪 — CRM + Invoicing + Projects
Headquarters: Ghent, Belgium (EU)
Data Centers: EU
Best for: SMBs wanting all-in-one business management
Teamleader combines CRM with invoicing, project management, and time tracking — perfect for agencies and service businesses.
GDPR Features
- Full EU data residency
- GDPR compliance tools built-in
- Belgian company under EU law
- Clear data processing terms
Key Features
- Integrated invoicing and payments
- Project management with time tracking
- Deal pipeline and forecasting
- Calendar and meeting scheduling
- Mobile apps for iOS and Android
Pricing
From €37.50/user/month
3. Zendesk Sell 🇺🇸/🇪🇺 — Enterprise CRM with EU Hosting
Headquarters: US (but EU hosting available)
Data Centers: EU option (Frankfurt)
Best for: Enterprises needing Zendesk ecosystem integration
Zendesk is US-based, but offers Regional Data Hosting that keeps data in the EU. If you're already using Zendesk for support, Sell integrates seamlessly.
GDPR Features
- Regional Data Hosting (EU)
- Comprehensive DPA
- GDPR guide and tools published
- Privacy shield certified
Key Features
- Native Zendesk Support integration
- Smart lists and lead scoring
- Email intelligence and automation
- Call tracking built-in
- Enterprise-grade security
Pricing
From €19/user/month (Team plan)
4. Efficy 🇧🇪 — True European Enterprise CRM
Headquarters: Brussels, Belgium (EU)
Data Centers: EU (Belgium, France, Luxembourg)
Best for: Mid-market and enterprise companies wanting EU-only
Efficy is one of the largest CRM vendors you've never heard of. Publicly traded, 100% European, used by major organizations including BNP Paribas.
GDPR Features
- 100% EU company and infrastructure
- GDPR-by-design architecture
- On-premise option available
- Strong security certifications
Key Features
- Full CRM, marketing, and service suite
- Document management integration
- Flexible customization
- Industry solutions (banking, public sector)
- Multi-language, multi-entity support
Pricing
Custom pricing (enterprise focus)
5. SuperOffice 🇳🇴 — Scandinavian CRM Excellence
Headquarters: Oslo, Norway (EEA)
Data Centers: EU (Norway, Netherlands)
Best for: B2B companies wanting relationship-focused CRM
SuperOffice has been around since 1990 and remains independent and European. Strong in Scandinavia, Germany, and Benelux.
GDPR Features
- EU/EEA data processing
- GDPR compliance suite
- DPA included by default
- Privacy-first design philosophy
Key Features
- Relationship management focus
- Marketing automation
- Service/ticketing module
- Document management
- Microsoft 365 integration
Pricing
From €45/user/month
6. Salesflare 🇧🇪 — Automated B2B CRM
Headquarters: Antwerp, Belgium (EU)
Data Centers: EU
Best for: Small B2B teams wanting automation
Salesflare automatically fills your CRM using email, calendar, and phone data. Less data entry, more selling.
GDPR Features
- Belgian company, EU data
- Explicit GDPR compliance
- Data minimization by design
- Easy data export
Key Features
- Automatic data enrichment
- Email and website tracking
- LinkedIn integration
- Pipeline automation
- Smart reminders
Pricing
From €29/user/month
7. Twenty CRM 🇫🇷 — Open Source, Self-Host Option
Headquarters: Paris, France (EU)
Data Centers: Your choice (self-hosted) or EU cloud
Best for: Tech-savvy teams wanting full control
Twenty is an open-source CRM you can self-host for complete data sovereignty, or use their EU-hosted cloud.
GDPR Features
- Self-hosting = total control
- Open source = full transparency
- EU company
- No vendor lock-in
Key Features
- Modern, Notion-like interface
- GraphQL API
- Customizable data model
- Chrome extension
- Active open-source community
Pricing
Free (self-hosted) or from €9/user/month (cloud)
8. noCRM.io 🇫🇷 — Lead Management Simplified
Headquarters: Paris, France (EU)
Data Centers: EU (France)
Best for: Sales teams frustrated with traditional CRM complexity
noCRM.io focuses on lead management, not contact databases. Built for salespeople who hate CRM.
GDPR Features
- French company, French servers
- GDPR compliance built-in
- Simple data export
- Clear privacy policy
Key Features
- Lead-focused (not contact-focused)
- Kanban-style pipeline
- Email integration
- Mobile-first design
- No data entry overhead
Pricing
From €12/user/month
Comparison Table
| CRM | HQ | Data in EU | Self-Host | From Price | |-----|-----|------------|-----------|------------| | Pipedrive | 🇪🇪 Estonia | ✅ | ❌ | €14/user | | Teamleader | 🇧🇪 Belgium | ✅ | ❌ | €37.50/user | | Zendesk Sell | 🇺🇸 US | ✅ (option) | ❌ | €19/user | | Efficy | 🇧🇪 Belgium | ✅ | ✅ | Custom | | SuperOffice | 🇳🇴 Norway | ✅ | ❌ | €45/user | | Salesflare | 🇧🇪 Belgium | ✅ | ❌ | €29/user | | Twenty | 🇫🇷 France | ✅ | ✅ | Free/€9 | | noCRM.io | 🇫🇷 France | ✅ | ❌ | €12/user |
How to Evaluate GDPR Compliance
When evaluating any CRM, ask:
- Where is data stored? — Look for EU data centers, not just "GDPR compliant" marketing
- Where is the company HQ? — EU companies are directly subject to GDPR
- Is there a signed DPA? — This should be standard, not "contact sales"
- Who are the subprocessors? — Check the list for US companies
- Can you export and delete data? — Test this before committing
The Bottom Line
You don't have to sacrifice features for GDPR compliance. Pipedrive offers world-class sales pipeline management with true EU data residency. Teamleader provides all-in-one business operations. Twenty gives you open-source freedom.
The choice isn't just about compliance — it's about supporting European software and keeping your customers' data where it belongs.
🏆 Our Recommendation: For most sales teams, Pipedrive offers the best balance of features, pricing, and GDPR compliance. Estonian-built, EU-hosted, and genuinely great to use.
Start Your Free Pipedrive Trial →
Explore more EU software in our full directory →
Using a GDPR-compliant CRM we missed? Let us know and we'll add it to the list.
